With new trends emerging, those businesses who automate and leverage technology have a competitive edge over others. CRM is an approach to interacting with customers and prospects to provide a seamless flow of information and service. The objective of CRM is thus to identify, satisfy and retain the company's best customers.

Robosoft offers you CRM solutions that combine business processes, technology, employees and information. We develop a customized CRM solution based on our client's specific business requirements. Our solutions enable our clients to have a single source of customer information that makes it easy to sell to, market to, and service customers. This enables them to satisfy the customer virtually anytime, anywhere through any sales or service channel.

Competitive advantage of our CRM solutions:

	Quick Deployment
	Scalability
	Flexibility
	Based on open source technology, thus reducing cost

Our services include:

	Customized CRM software development
	CRM maintenance and support

Some of the projects we have completed in this area include:

	An internet-based hotel reservation system to manage reservations
	A groupware application to collaborate and manage information on the web

ERP (Enterprise Resource Planning) is a business management system that integrates all departments of the business, including human resources, financials, manufacturing and distribution. This is referred to as the back-office software.

Robosoft works to ensure that you have the correct suite of integration applications integral to a successful ERP solution. These applications are used to identify and plan the enterprise-wide resources you need to best serve your customers. We integrate your applications into one ERP based solution so that you truly have an enterprise-wide information repository. You will find our solutions are consistent, modular and open, which provides you with the opportunity to select the solutions you need today and to plan on for tomorrow.

Robosoft will review your current business processes and together we will work to determine your future business needs and propose solutions that support the best return on your investment. Robosoft has the domain strength, technical strength and the project management and project execution capability to provide end-to-end solutions for managing enterprise resources.

Competitive advantage of our ERP solutions:

	Accelerate deployments
	Improve reliability and availability
	Mitigate risk
	Maximize business value

Our services offered include ERP selection, implementation, and customization according to your requirements and necessary upgrades. Robosoft provides ERP services in the following modules:

	Financials and Controlling
	Sales and Distribution
	Materials Management
	Production Planning
	Plant Maintenance
	Human Resources