RoboDaksh is a flexible, easy-to-use, cost-effective, web-based help desk management system which has been designed to deliver conceivable benefits to your organization. It provides a robust, yet
easy-to-manage application that allows you to support all your
organization’s departments, no matter how large or small. With RoboDaksh, you offer your employees 24/7 access to the answers they need.
RoboDaksh helps drastically reduce the support-resolution times, provides
notifications and quick access to information. It improves the efficiency of
the help desk by providing all related information about a request or a user
and ensuring adherence to service levels.
AdministrationSimplified
Tracking requests made easy
Helps the administrators prioritize and manage support requests from one
central place. Manage request history and track your requests.
Automated Control
Manage support requests
Support requests are routed to the support departments automatically and status of the support requests are tracked centrally.
Categorized Requests
Categorized approach simplifies managing requests
Categorization and tagging for every request.
Email Notification
Email updates for easy control
Monitor progress through E-mail updates.
LeaveDetails
Keep your users notified
Notify other users of their operational hours/leave details.