How Robosoft is crafting a smooth ride on the digital highway for AAA

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Client:

American Automobile Association

Sector:

Automotive, Transportation

Services:

Development Support

Background

The American Automobile Association (AAA) is a federation of affiliated automobile clubs in North America. It was founded in 1902 when the United States had fewer than 23,000 automobiles and almost no highways. We’ve come a long way since then, literally and metaphorically. Today, the digital experience plays a critical role in AAA’s mission to ‘Keep Life Moving’ – from roadside assistance, car care, other travel-related services, insurance, and more. Our partnership with AAA began in 2018 to enhance and support AAA’s enterprise application, Connect Suite. We have also crafted voice-based solutions for members of AAA to access roadside assistance services.

Our solutions

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Helping AAA connect better with members through Connect Suite

Connect Suite is an integrated set of web-based applications aimed at managing AAA club members across all AAA clubs in the US. We partnered with the client to provide end-to-end production support, feature enhancements and testing for Connect Suite.
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AAA Connect Suite: AAA’s suite of integrated web applications

AAA Connect Suite is built in JAVA with a Microsoft SQL database. The Suite applications include:

  • Comment Tracking System - used to handle customer comments and complaints
  • Member Relations Management - a CRM application for the existing members to manage customer relations
  • Membership management application - for managing the membership status, member and profiles
  • Point of Sale (PoS) and inventory management - helps members make payments and avail offers
  • Sales Automation Management - dashboard for AAA’s sales team with an opportunity overview, activities, and customer details

Alexa and Google Assistant Skills for AAA Road Service

On the highway (not the digital one), hands are meant to be on the steering wheel. AAA wanted its members to use its Roadside Assistance service through voice commands. We partnered with them to create Google Assistant and Alexa Skills. We started with making changes to AAA's Artificial Intelligence Hub. We then reviewed the existing source codes and made the required changes. The result: the Roadside Assistance service is literally at the command of AAA members.
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Supported Devices

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Alexa & Goggle home

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Android phones & tablets

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IPhone & IPad

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Headphones

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Smart TV

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Technologies Used

  • Backend : Java,Jersey,Spring,Struts,Java Sreviets, WebServices, REST API's, JDBC,iBatis, Jasper Reports, JSP,JSF,JUnit
  • Database : MSSQL,Oracle
  • Frontend : HTML,CSS,Jquery,Jquery Plugins
  • Testing : Automation using Java Selenium and Manual
  • Monitoring : Dynatrace

Project Highlights

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7 successful releases made with the product update

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AAA's Alexa and Google Assistant skills provide users the ability to access AAA services anytime,anywhere

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24/7 Support for 20+ different clubs accross 3 different time zones

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Improved Customer Engagement using
multiple channels like Vonage for less turnaround time

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SLA monitoring for high priority issues

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Let's craft an integrated digital solution for your brand