Case Study - Seamless Experience on the Digital Highway

Crafting a seamless experience on the digital highway

Client:

A federation of motor clubs in North America

Sector:

Automotive, Transportation

Services:

Development Support

Background

Our client is a well-known service in North America established over a hundred years ago. Today, digital experience plays a critical role in our client’s mission to offer services in roadside assistance, car care and other travel-related services

Our solutions

Helping the client connect better with their members through Connect Suite

Connect Suite is an integrated set of web-based applications aimed at managing our client’s club members in the US. We partnered with the client to provide end-to-end production support, feature enhancements and testing for Connect Suite

Our Approach

We worked on well-defined SLAs and achieved them during the engagement.
A team focused on feature enhancements used Agile project management methodology, completing up to 24 story points with each sprint. JIRA and Confluence were used for effective project management
The testing team ensured quality assurance through both manual and automated testing methods. Selenium was used for Automation testing.
We implemented a hybrid onsite-offshore model and brought in a team of domain experts which ensured a minimal ramp-up and transition time during the initial phase

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Connect Suite: a suite of integrated web applications

Built-in JAVA with a Microsoft SQL database, the Connect Suite applications include:

Comment Tracking System - used to handle customer comments and complaints
Member Relations Management - a CRM application for the existing members to manage customer relations
Membership management application - for managing the membership status, member and profiles
Point of Sale (PoS) and inventory management - helps members make payments and avail offers
Sales Automation Management - dashboard for the client’s sales team with an opportunity overview, activities, and customer details

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Alexa and Google Assistant Skills for Roadside Assistance

On the highway (not the digital one), hands are meant to be on the steering wheel. Our client wanted its members to use its Roadside Assistance service through voice commands. We partnered with them to create Google Assistant and Alexa Skills. We started with makin changes to the client’s Artificial Intelligence Hub and then reviewed the existing source codes and made the required changes. The result: the Roadside Assistance service is literally at the command of its members.

Supported Devices

Alexa & Goggle home

Android phones & tablets

IPhone & IPad

Headphones

Smart TV

Technologies Used

Backend : Java,Jersey,Spring,Struts,Java Sreviets, WebServices, REST API's, JDBC,iBatis, Jasper Reports, JSP,JSF,JUnit
Database : MSSQL,Oracle
Frontend : HTML,CSS,Jquery,Jquery Plugins
Testing : Automation using Java Selenium and Manual
Monitoring : Dynatrace