Crafting a seamless experience on the digital highway

robosoft technologies

Client:

A federation of motor clubs in North America

Sector:

Automotive, Transportation

Services:

Development Support

Background

Our client is a well-known service in North America established over a hundred years ago. Today, digital experience plays a critical role in our client’s mission to offer services in roadside assistance, car care and other travel-related services

Our solutions

robosoft technologies

Helping the client connect better with their members through Connect Suite

Connect Suite is an integrated set of web-based applications aimed at managing our client’s club members in the US. We partnered with the client to provide end-to-end production support, feature enhancements and testing for Connect Suite
robosoft technologies
Our Approach
  • We worked on well-defined SLAs and achieved them during the engagement.
  • A team focused on feature enhancements used Agile project management methodology, completing up to 24 story points with each sprint. JIRA and Confluence were used for effective project management
  • The testing team ensured quality assurance through both manual and automated testing methods. Selenium was used for Automation testing.
  • We implemented a hybrid onsite-offshore model and brought in a team of domain experts which ensured a minimal ramp-up and transition time during the initial phase
null
robosoft technologies
robosoft technologies

Connect Suite: a suite of integrated web applications

Built-in JAVA with a Microsoft SQL database, the Connect Suite applications include:

  • Comment Tracking System - used to handle customer comments and complaints
  • Member Relations Management - a CRM application for the existing members to manage customer relations
  • Membership management application - for managing the membership status, member and profiles
  • Point of Sale (PoS) and inventory management - helps members make payments and avail offers
  • Sales Automation Management - dashboard for the client’s sales team with an opportunity overview, activities, and customer details
null

Alexa and Google Assistant Skills for Roadside Assistance

On the highway (not the digital one), hands are meant to be on the steering wheel. Our client wanted its members to use its Roadside Assistance service through voice commands. We partnered with them to create Google Assistant and Alexa Skills. We started with makin changes to the client’s Artificial Intelligence Hub and then reviewed the existing source codes and made the required changes. The result: the Roadside Assistance service is literally at the command of its members.
robosoft technologies

Supported Devices

robosoft technologies

Alexa & Goggle home

robosoft technologies

Android phones & tablets

robosoft technologies

IPhone & IPad

robosoft technologies

Headphones

robosoft technologies

Smart TV

robosoft technologies

Technologies Used

  • Backend : Java,Jersey,Spring,Struts,Java Sreviets, WebServices, REST API's, JDBC,iBatis, Jasper Reports, JSP,JSF,JUnit
  • Database : MSSQL,Oracle
  • Frontend : HTML,CSS,Jquery,Jquery Plugins
  • Testing : Automation using Java Selenium and Manual
  • Monitoring : Dynatrace

Project Highlights

robosoft technologies

7 successful releases made with the product update

robosoft technologies

Alexa and Google Assistant skills provide users the ability to access the client’s services anytime, anywhere

robosoft technologies

24/7 Support for 20+ different clubs accross 3 different time zones

robosoft technologies

Improved Customer Engagement using
multiple channels like Vonage for less turnaround time

robosoft technologies

SLA monitoring for high priority issues

robosoft technologies

Let's craft an integrated digital solution for your brand