Top 10 Global Pharmaceutical Company
Pharmaceutical & Life Sciences
The client wanted to solve the bottleneck of legal and contracts for clinical trials. At the same time, they also wanted to have bottom-line impact, and make the Sponsor a better partner to its CROs.
We developed a custom software solution that would capture a business process and translate it to digital; creating operational efficiencies for an industry-wide challenge - global site level decision making for budgets, contracts, and ICFs.
We conducted Design Thinking workshops with multiple key stakeholders and various end users. Their insights and a clear definition of their needs proved most beneficial for requirements and establishing the way forward. During the course of the project, we followed Agile development with weekly reviews and end user inputs for further improvements, ensuring their buy-in to a new approach and minimizing training.
The solution we created was a user-friendly digital web platform and repository that allows CROs to raise requests (Budget/Contract/ICF) and reroute them to Legal or Contract Managers based on an assignment mechanism and business rules. On the platform, the managers can then perform appropriate action on the request.
The platform enables archiving of every request and also send a notification mail whenever an action is performed.
Powerful search functionality means end users can access archived-repository of previously completed requests based on their access rights.
Provides insights for informed decision making, by backtracking an issue to a historical date and data.
Informed decision making, minimized critical turn-around times and drastically improved 3rd party partnerships, achieving desired KPIs and operational objectives. This project is proof, that Legal and Finance teams in any sector can benefit from digital transformation and agile development.