Value addition to global IT major | Robosoft Technologies

How we imprinted our value addition to global IT major

Client:

A leading IT services company

Sector:

IT Services

Services:

Development Support

Background

In 1938, a company took shape in California. Little did the world know that one day it will re-shape the electronics and IT industries. It also became an inspiration for startups and entrepreneurs to dream big.

Driving the partnership since 2000 across continents

We have the privilege of working with this IT major since early 2000. This was shortly after Robosoft was formed in 1996 with Apple Inc., as our first customer. We were specialising in software for the Macintosh platform. Our team worked on the migration from then prevailing Mac OS 9 Classic to the newly launched Mac OS X for a range of drivers meant for printers, scanners and fax machines (yes, they were a thing back then).

Our team size expanded soon to meet the needs of both the US and Singapore offices of the customer. We worked on the Windows application support. In the mid-2000s, we also worked on the Android OS customization and E-reader application for their tablets. These e-reader applications also doubled up as the front panel for their high-end all-in-one printing devices.

While the iPhone was launched in 2007, it was in 2008 that the real game changer of the apps ecosystem was launched - the App Store. Back then, we worked on a scientific calculator application for the iOS & Android platforms.

In 2011, we started our journey for the customer’s key office in Europe. The projects included exciting consumer-facing applications for easy customisation and printing of laptop skins, vehicle stickers, wallpapers, posters, gift wraps and more. Consumers were offered 3D and 2D design visualizations of their creations in such applications.

The client wanted to reinforce market leadership through stronger relationship with re-sellers. They wanted to offer advanced service support capabilities and access to accurate and reliable business intelligence. We created an application that helps streamline business & service operations by minimising downtime with proactive support and predictive maintenance.

We also worked with the client to develop and deploy a Blockchain based solution to ensure the security and the privacy of the images used for their customised laptop skins. A customised version of Hyperledger Sawtooth blockchain engine was used to to track the source, orders, shipment and the actual printing, to ensure that the system can’t be breached for any unauthorised printouts of the bought images.

What started off as drivers and application development has evolved into working on blockchain, machine learning and other emerging technologies for the customer today.