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Background :
LaundryMate is a tech-driven, customer-focused, sustainability conscious, end-to-end laundry service launched in the Bengaluru, India in 2022. Its mission is to give people the time to do the things they love, and never having to worry about the chore of laundry. The promise manifested in being an all-in-one service: home pickup, custom wash or dry cleaning, iron, fold and deliver it back in 24 hours.
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The challenge:
We were tasked with crafting digital solutions for the entire laundry management process – not just a consumer facing mobile app. We were tasked with creating three platforms: Consumers, Customer Experience Associates and the Operations Team. The solutions were to intended to provide an intelligent, seamless, integrated solution for the entire ecosystem - all within 3-4 months.