The Client Strategy Director is a role that brings the trusted advisory capability that moves Robosoft's client relationships from reactive delivery to strategic partnership. This role sits at the intersection of pre-sales, strategic advisory, and account growth. You will lead the strategic dimension of client conversations, shaping how Robosoft frames opportunities, building technology and experience roadmaps, and ensuring that every engagement starts with the right strategic foundation.

The right person for this role has experience in management consulting or a digital product consultancy, and found that the part they loved most was helping clients see something they hadn't seen before. You know how to run a discovery workshop, how to present a technology roadmap at board level, and how to build the kind of trust that means clients bring you their problems before they've become RFPs.

Responsibilities:

Client Advisory

• Lead strategic conversations with client stakeholders at C-suite and VP level, bringing a clear point of view on technology direction, experience strategy and the role of AI.
• Build technology and experience roadmaps that extend the client relationship beyond the current scope of work.
• Challenge clients' assumptions, surface unstated needs and help them articulate a vision that Robosoft can credibly deliver.
• Act as a trusted advisor across a portfolio of accounts — the person clients call before they write the brief.

Pre-sales and Solutioning

• Own the strategic component of the pre-sales process, ensuring that proposals are grounded in a clear strategic narrative rather than just a delivery plan.
• Work with vertical leads, the AI Lead, and the Design and Product Lead to assemble the right team and narrative for each opportunity.
• Facilitate discovery workshops and strategic briefings that accelerate client decision-making and reduce time-to-engagement.
• Define how Robosoft positions engagements strategically (moving conversations from staff augmentation towards outcome-based and advisory models).

Account Growth and Revenue

• Maintain revenue accountability across a portfolio of accounts, tracking commercial progress and identifying expansion opportunities.
• Connect ongoing delivery milestones to the next strategic conversation, ensuring that every project creates the conditions for the next one.
• Identify where Robosoft is losing ground to strategic competitors and develop responses that close the gap.

Cross-functional Coordination

• Coordinate the internal team for each client opportunity, briefing the relevant vertical lead, capability leads, and delivery teams on the strategic context and client priorities.
• Contribute to Robosoft's go-to-market thinking, helping refine how the company positions itself across verticals and capability areas.

Requirements:

Required Experience

• 12 to 18 years of experience in management consulting, digital product consultancy, or pre-sales advisory, with a track record of driving revenue growth within complex client accounts.
• Experience leading strategic conversations at C-suite and VP level, including facilitating workshops, presenting roadmaps, and navigating multi-stakeholder decision-making.
• Demonstrable track record of moving client relationships from transactional delivery towards trusted advisory, with clear commercial outcomes.
• Experience operating within a software services or technology delivery context, with an understanding of how consulting and delivery functions interact.

Technical Skills:

• Digital product strategy and technology roadmapping, the ability to translate business objectives into a structured technology investment narrative.
• Working knowledge of how AI is being applied in enterprise digital transformation, including where it accelerates delivery and where it changes the client conversation. (good to have)
• Familiarity with software services engagement models (fixed price, time and materials, outcome-based), and how to position each in a client conversation. (good to have)

Additional Skills:

• Executive presence and storytelling, the ability to hold a room at the most senior level and present complex ideas with clarity and conviction.
• Ability to synthesise across AI, design, and technology to build a coherent client narrative.
• Experience managing multi-stakeholder account relationships across both the client side and internal delivery teams.

Quality Compliance:

Compliance to Quality and Information Security is critical in ensuring the integrity, confidentiality, availability of data and the consistent delivery of high-quality services are an important aspect of hiring for this position.