Client:

ICICI Lombard

Sector:

Banking & Financial Services

Emotions:

Convenience, Empowered

Challenge

Over the recent years, large enterprises have started relying on Enterprise Mobility Apps for faster communication and improved productivity. There has been a shift in their priorities from augmenting of B2C to B2E (Business to Enterprise) applications. ICICI Lombard, a leading private general insurance company in India, wanted to create an instant communication platform for all its employees. The object of the exercise was to streamline set of tasks for employees in order to deliver higher satisfaction and delight for the end customer.

As a solution, we partnered with them to develop an end-to-end solution to serve food & beverages using cashless payments in their office premises, transportation & booking services, and much more; at the click of a button.

Approach

Our team set out to identify five main objectives for developing this solution.

  • To create awareness about the services among employees
  • Give them direct access to the services
  • Optimize communication between employee and management
  • Make routine tasks timesaving and cashless experiences
  • Efficiently handle internal tasks so that employees can focus on their customers’ needs.

We wanted to bring utility and design together on a platform that would let employees interact with various available services in the premises, at their fingertips.

Solution

We crafted an Android and iOS application that would digitally transform services at ICICI Lombard. The simple yet informative UI of the app allows users to place and track orders without hassles, manage visitor logs, carpool with colleagues, book meeting rooms, manage flight tickets; and receive notifications at every stage of the ‘event’.

We also developed an Admin portal for configuration and administration of the entire solution. In addition to this, Restaurant outlet and Pantry portals were also developed for individual operators to process incoming order and requests.

Key Features
Grab a bite
  • View and order from various menu options from outlets within the campus.
  • Convenient cashless payment through the app when employees enter the cafeteria

Great food beacons

  • When a user walks into the cafeteria, a payment prompt is sent to their device through Beacon technology
  • Users can pay through UPI or Paytm

Uninterrupted meetings

View pantry menu and order refreshments to a meeting room without interrupting a meeting

Manage visitor logs

  • Identify visitors and get their details easily through the ‘Your Visitors’ option
  • Get snapshots of guests and notify them when the host will arrive
  • Maintain a log of visitors during the past, few days

Share a ride

  • Employees driving to work can offer carpool option to colleagues
  • Join a carpool offered by someone based on preferred location

Hassle-free bus shuttle

Scan QR Code of monthly bus pass and ride cashless

Seamless bookings

Book flights, cabs and hotel rooms using personal concierge

Future enhancement envisaged

Manage tasks like ordering food, booking cabs etc. using voice assistance

Business Impact
1500+
app installs
750+
daily users
12000+
orders served in cafeteria every month
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